Cancellation and refund policy
Cancelling an order, returning a piece, and how refunds are paid.
Effective 30 September 2026. This policy applies to every order placed on https://shop-staging.mushik.in, a website run by [Legal name, to be added].
Cancelling an order
- Before it is dispatched: call, WhatsApp or email us with your order number and we cancel it. If you paid online, you get a full refund.
- After it is dispatched: it can no longer be cancelled. You can refuse the parcel at the door or return it as described below.
- If we cancel: occasionally a piece sells out or cannot be sent. We tell you straight away and refund anything you paid in full.
Returns
You can ask to return a piece within 7 days of delivery. Contact us with your order number and, if something is wrong, a few photographs. We then tell you how to send it back.
A piece can be returned if it is unused, unwashed, with its tags and packing, and has not been altered. That means no blouse cut or stitched, no fall or pico work.
Damaged, defective or wrong item
Tell us within 48 hours of delivery, with photographs, and an unboxing video if you have one. We arrange the pickup at our cost and send a replacement or refund you in full, as you prefer.
What is not a defect
Our sarees are handwoven. Small irregularities in the weave, slight variations in colour from the photographs, and a loose thread at the ends are the marks of a handloom, not faults.
Refunds
Once the returned piece reaches us and is checked, we process your refund within 5 to 7 working days and tell you when it is done.
- Paid online (card, UPI, net banking, wallet): refunded to the same account or card you paid with. Your bank usually credits it within 5 to 7 working days after we process it.
- Cash on delivery: refunded by bank transfer or UPI to the account you give us.
- Store credit: if you prefer, we add the amount to your wallet on this site instead, to spend on any order.
The delivery charge is refunded when the return is because of our mistake: a damaged, defective or wrong item.
Questions
Call or WhatsApp +91 0000000000, or email to-be-added@mushik.in, Monday to Saturday, 10 am to 7 pm.